Frequently asked questions

These are the most reliable ways to recognise an authentic OMEGA timepiece:

Counterfeit products are often offered on unreliable websites. OMEGA watches purchased from unauthorised sources might be damaged or counterfeited and may not benefit from a warranty. Therefore, you should only buy an OMEGA watch from an OMEGA Boutique or an OMEGA authorised retailer. If available in your country, our online shop is also a secured purchase channel.

OMEGA calibres cannot be replicated. Components such as the Co-Axial escapement wheel are exclusive to the brand. Moreover, if the watch is a certified Master Chronometer, it will not be affected by magnetic fields. By placing a magnet close to the timepiece, you can easily detect if it is authentic or not. A Master Chronometer watch will continue functioning normally, while a fake timepiece will stop ticking.

Authentic OMEGA timepieces are supplied with a warranty card, duly completed with an 8-digit numeric or a 7-digit alphanumeric serial number, the watch reference, the purchase date and the retailer's full name and address.

You can find a list of OMEGA boutiques and OMEGA authorised retailers here.
If our online shop is available in your country, you can also purchase a range of products through the OMEGA website.

The recommended retail prices of our current collection products are displayed on our website. When you are on the page related to the item, simply click on the "show price" button. If this option is not available in your country, please contact an OMEGA Boutique or an OMEGA authorised retailer.

To know the availability of a model, please contact an OMEGA Boutique or an OMEGA authorised retailer.

All new OMEGA watches are covered by a 5-year International Warranty.

The OMEGA International Warranty covers material and manufacturing defects existing at the time of delivery of the purchased OMEGA watch ("Defects").

The warranty is only valid if the warranty certificate is dated, fully and correctly completed and stamped by an authorized OMEGA retailer ("valid warranty certificate").

This warranty does not cover

• The life of the battery
• Normal wear and tear and ageing (e.g. scratches to the crystal; changes in the color and/or material of non-metallic straps such as leather, textile, rubber).
• Any damage to any part of the watch resulting from inappropriate/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken glass, etc.), incorrect use of the watch and non observance of the operating instructions provided by OMEGA SA.
• Indirect or consequential damages of any kind resulting from the use, non-operation, defects, or lack of precision of the OMEGA watch.
• The OMEGA watch handled by an unauthorized person (e.g. for battery replacement, service or repair) or which has been altered in its original condition beyond OMEGA SA’s control.

You do not need to open a My OMEGA account to order products, you can purchase products as a guest. By opening an account, you can view the shopping cart and favorites, order history and manage your personal information.

The delivery time is 2-7 working days. An additional 3 working days are required in case of a request for adjustment of the watch bracelet. Delivery of your order will be initiated upon confirmation of your order and successful payment processing.

Shipments are only possible within the national territory of the country where you place the order

Returns are accepted within 14 days of receipt of the order. The item must be returned in its original condition with its box and all the articles included in it. Refunds will be made in the same form as payment.
To make a return, log into your My OMEGA account and follow the instructions. If you do not have an account, you can request a return by clicking here.
For more information, please see our delivery and returns policy.

You can pay by credit card: Visa, MasterCard, American Express, Alipay, AlipayHK, China Union Pay, Apple Pay and Bank Transfer. Country-specific payment methods are detailed in the online shop.

All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

A digital version of the user manual is available on the product detail page of each timepiece. You may also access it via our User Manual Home Page, or by scanning the QR code on your watch’s international warranty card.

Time-setting instructions are detailed in the digital user manual, available on each watch’s product detail page. You can also access the manual via our User Manual Home Page.

OMEGA watches are designed to last a lifetime if they receive the best care. We recommend that you have the water resistance checked every year and a full service performed every 5 to 8 years. You can also find on our website tips on how to preserve your watch.

Winding instructions are available in the digital user manual, located on the product detail page of your watch. You can also access the manual via our User Manual Home Page.

The use of a watch winder can help you to ensure that the power reserve is within the calibre's specifications. This applies even if you don't wear your OMEGA timepiece daily or if your wrist movement is insufficient.
We recommend that you use a watch winder from the OMEGA leather goods collection. You can find more information about our leather goods here.
This document will help you to set the watch winder to ensure a power reserve according to the calibre specifications.

The winding of a timepiece with an automatic mechanical calibre is powered by the natural movement of the wrist. If your watch hasn’t been worn for several days, or if wrist motion is insufficient to maintain optimal winding, the power reserve may fall below its maximum capacity. In such cases, manual winding is recommended. Detailed instructions are available in the digital user manual on your watch’s product detail page, or via our User Manual Home Page.

Whether you have a current or a vintage watch, OMEGA authorised service centres offer efficient and personalized solutions. Contact details of OMEGA authorised service centres can be found here.

Recommended public prices by watch type are available here.

The detailed steps of the complete service are available here.

We offer a twenty-four (24) month warranty on each service performed by an OMEGA authorised service centre. In the event of a fault covered by the service warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify any faults as identified as such by our customer service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents, lack of care or negligence. This warranty is rendered void if the work is carried out on the watch by persons who are not authorised to do so by OMEGA SA.

The service frequency depends on the use of the watch and the environment in which it is worn. The water resistance can, for example, be affected by the aging of the gaskets or by an accidental shock. Therefore, we recommend that you have the water resistance checked once a year and a complete service performed every 5 to 8 years. Contact details of OMEGA authorised service centres are available here.

The life of a battery depends on the type of the watch and the use of its functions. Most of today's OMEGA quartz movements are equipped with an end-of-life (EOL) indication system. When the battery is nearly exhausted, the second hand will move in 4-second jumps. Although the watch will continue to function for a few days, we recommend that you have the battery replaced by an OMEGA authorised service centre without delay to reduce the risk of leakage which could damage the movement.

Before performing a service, our specialists will assess the condition of the watch.

If the movement and watch head entirely built with the matching OMEGA parts, the timepiece is eligible for service.

If a watch contains counterfeit components or genuine OMEGA components which have been altered in appearance or function or which do not correspond to the OMEGA nomenclature, we may, at our sole and entire discretion:

•    offer to replace such components with identical or similar genuine OMEGA components against payment
•    refuse to perform the service or discontinue the service and return the watch

In the following circumstances, the service will be denied:

•    absence of movement
•    non-OMEGA movement

The service will be denied, and the timepiece might be confiscated if:

•    the watch is a counterfeit
•    the OMEGA watch is a prototype or marked “NOT FOR SALE”

The quality standard for Master Chronometer calibres goes far beyond the COSC certification by which all watches are usually measured. Although COSC remains an integral part of the process, OMEGA has doubled its certification with a standard approved by the Swiss Federal Institute of Metrology (METAS).

METAS is the official authority of the Swiss government in all matters relating to measurements and measuring equipment and procedures. As a totally independent institute, METAS is at the forefront of measurement accuracy in Switzerland and is able to establish exact and impartial criteria for defining what accuracy really is. To be awarded with the title of Master Chronometer, a watch must pass the 8 rigorous tests established by METAS. For more information on METAS certification, click here.

Go to the Master Chronometer section of our website and enter the information reported on your Master Chromometer card.

There are 3 categories of tolerances for Master Chronometer watches:

0 to +5 seconds per day for movements with a diameter greater than 26 mm

0 to +6 seconds per day for movements up to 26 mm and over 20 mm in diameter

0 to +7 seconds per day for movements up to 20 mm in diameter

There are 2 categories of tolerances for COSC certified watches :

-4 to +6 seconds per day for movements with a diameter greater than 20 mm

-5 to +8 seconds per day for movements up to 20 mm in diameter

Mechanical watches are driven by a mechanical movement. There are two types of mechanical watches, those known as automatic, which are wound by the movement of the wrist, and those known as manual, which are wound solely by means of the crown.
Quartz watches are powered by a battery.