Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job description
Sales and operation:
Achieve a monthly sales budget.
Ensure that a boutique is operated under a clean and luxurious atmosphere.
Prepare all necessary Sales Reports and Stock Report, expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.
Efficiently operate the POS system and make sure that all sales transactions correspond to the sales turnover generated on a daily basis.
Inventory:
Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.
Conduct daily audit of stock management including merchandise receipt, transfers and sales.
Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.
Manage customers’ reservations and waiting lists of unavailable products.
Personnel:
Staff motivation and encouragement.
Ensure that Customer Service Officer delivers a high standard of service to all customers.
Responsible for leading the team with a good discipline and integrity.
Collaborate with Retail Manager to develop an internal training /coaching programs on selling skills, product, customer service, marketing, and competitions.
Ensure that the Sales Associates are well-groomed and deliver a premium-quality service to the customers and a daily basis and motivate sales staff as per guidelines given.
Communication:
Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters and in order to facilitate improvement in store operation.
Obtain prior approval from Retail Manager of any changes in store operating procedures or tasks deemed necessary.
Marketing and customer relationship management:
Handling customer complaints effectively.
Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
Brainstorm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs
Profile
Bachelor’s degree or higher in any fields
At least 5 years of working experience in selling luxury products
At least 2 years of working experience as an assistant boutique manager is preferred
Must be a good team player, pleasant, service oriented with good communication skills
Good computer operation
Professional requirements
Selling skill
Negotiation skill
Problem solving skill
Analytical thinking
Languages
Excellent command of English and proficient in Mandarin is preferred
