Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
The Role
The primary objective of this position is to ensure the seamless operation of the boutique, consistently achieving sales targets and leading by example at all times. This role encompasses full accountability for staffing, sales performance, training, inventory control, and cost management, while also providing oversight of customer service. As a key representative of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.
Key Responsibilities
Boutique Operations Management
Planning of rosters for all areas of the boutique
Continually review operational reports and records to ensure company policies and procedures are being upheld
Ensuring the set up and set down processes are smooth running and to company requirements
Daily reports are sent to relevant management making sure all figures balance.
Monitor stock processing (incoming / outgoing), boutique transfers, damaged returns and Customer Service inventory maintaining correct levels at all times
Be responsible for solving problems that impact boutique’s service, efficiency and productivity
Track the performance statistics of sales employees
Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
Sales & Service Management
Be responsible for ensuring sales targets are achieved
Ensure highest level of service standards across all boutique employees at all times and ensure all employees use the OMEGA sales ceremony
Lead the development and maintenance of a client database through demonstrated sales performance
Open and close the boutique independently
Personally manage client elevations
Oversee boutique and individual client VIP relationships
Ensure adequate focus on building local clientele VIP relationships
Leadership & People Management
Motivate boutique employees to optimise performance
Actively monitor the performance of all boutique employees
Assess and recommend to Retail Manager the training needs for sales employees
Conduct mid-year and annual performance review meeting with all boutique employees
Set annual performance objectives for relevant boutique employees
Provide ongoing feedback to Retail Manager on boutique employee performance
Approve boutique employee leave requests, ensuring service standards are not compromised and annual leave accruals do not become excessive
Learning & Development
Implement agreed training programs for all boutique employees
Execute E-Learning requirements and ensure completion of all modules
Develop own comprehensive OMEGA brand and product knowledge base
Skills and Experience
Minimum 5 years retail experience in the luxury sector preferred
Proven staff management experience desirable
Tertiary qualifications in Business administration an advantage
Highly developed and proven customer service and client relationship skills
Excellent organisational skills
Excellent oral and written communication skills
Good computer literacy skills
Good time management skills
Team player
Energy, drive and enthusiasm
Impeccable grooming and presentation
Visual merchandising flair
Full and flexible availability
Luxury watch industry knowledge and experience an advantage
