Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.
The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team. If you are interested in a career with Swatch Group, please do get in touch with us.
Job description
About the role
This is an exciting opportunity to join The Swatch Group (Malaysia) Sdn Bhd as a Boutique Manager for the brand Omega. As the Boutique Manager, you will be responsible for leading and managing the day-to-day operations of the boutique, ensuring exceptional customer service and driving sales growth. This full-time position is based in Sabah.
What you'll be doing
Overseeing the overall management and operations of the boutique, including staff scheduling, inventory management, and financial reporting
Providing exceptional customer service and building strong relationships with clients
Developing and implementing sales strategies to drive revenue and meet targets
Coaching and mentoring the boutique team to enhance their skills and performance
Ensuring the boutique maintains high standards of visual merchandising and brand presentation
Collaborating with the regional team to execute marketing and promotional activities
Monitoring and analysing sales data to identify opportunities for growth and improvement
Profile
Minimum 3 years of experience in a retail management role, preferably within the luxury or fashion industry
Strong leadership and team-building skills, with the ability to motivate and develop a high-performing team
Excellent customer service orientation and the ability to deliver a premium brand experience
Proven track record in driving sales and achieving targets
Strong commercial acumen and financial management skills
Excellent communication and interpersonal skills
Familiarity with retail operations, including inventory management, merchandising, and visual display
Professional requirements
Bachelor Degree / Diploma in Business Administration, Retail Management or any relevant course of study
