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Copyright OMEGA SA. All rights reserved.
Dealers in Precious Metals and Stones Registration No. A-B-23-10-01803 (Category A)
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COMPLIMENTARY DELIVERY
Shipping Time:
All orders will be delivered to you within 1 to 3 business days. Please allow additional processing time for orders placed on Hong Kong SAR Public Holidays. At this time, we do not ship on Saturdays and Sundays.
Complimentary Delivery:
We want you to enjoy your purchase as soon as possible, therefore we are pleased to offer complimentary express shipping on all orders. A signature will be required on delivery for all orders.
Additional Information:
Our Hong Kong SAR delivery service is operated via a Ferrari Express courier service. You will have access to track your delivery on the Ferrari Express website.
For more information, please see our Delivery and Returns Policy.
RETURNS
Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com.hk/en-hk/ by mail within 30 days of delivery for a refund of the purchase price, providing that the merchandise is in original condition and has not been damaged.
Returns are only applicable to orders made on www.omegawatches.com.hk/en-hk/.
Returns are not accepted in the boutiques.
Any product that fails the quality inspection by Customer Service (e.g. scratches, worn or damaged items, missing components), will be returned to you and no refund will be issued.
Any products that are personalised (embossed, engraved, etc) cannot be cancelled or returned after purchase.
To request a free return, please Sign In to your My OMEGA account and follow our Return Instructions.
If you purchased as a guest, please request and manage your free return here.
If you return the product(s) to us directly without using our free returns service, please notify the OMEGA Team in advance at wecare.hk@omegawatches.com. Our returns address is THE SWATCH GROUP (H K ) LTD, Unit 503, 5th Floor, Mapletree Logistics Hub Tsing Yi, 30 Tsing Yi Road, Tsing Yi,Hong Kong SAR.
We will confirm the status of your return once the product has been received and the quality inspection is complete.
For more information, please read our Delivery and Returns Policy.
5-YEAR WARRANTY
All OMEGA watches are delivered with a 5-year warranty that covers the repair of any material or manufacturing defects. Please refer to the operating instructions for specific information about the warranty conditions and restrictions.
Every OMEGA watch is warranted for a period of sixty (60) months. It covers material and manufacturing defects existing at the time of delivery. During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. This includes the repair or replacement of any spare parts and/or rectifying any faults as identified by our Customer Service. In the event that repairs are unable to restore the normal conditions of use of your OMEGA watch, OMEGA guarantees its replacement by an OMEGA watch of identical or similar characteristics. The warranty does not cover normal wear and tear or damage caused by accidents or negligence. The warranty is rendered void if work is carried out on the watch by persons who are not authorised to do so by OMEGA.
Swiss made
OMEGA is proud to include the Swiss Made mark on all of its watches. This simple wording guarantees a standard of quality established over many centuries and is a world-renowned symbol of excellence.
Secure payment
OMEGA pays attention to online security.
We take the privacy and security of your payment and personal details very seriously. We use SSL encryption technology for online transactions to protect your card information.
The following methods of payment are available: VISA, MASTERCARD, UNIONPAY, JCB, ALIPAY, ALIPAYHK, PAYPAL, APPLE PAY AND BANK TRANSFER.
OMEGA processes payments via Adyen.
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Reference number
How do I find the reference number of my Omega Watch?
You will find your reference number on the OMEGA warranty card that was delivered with your watch. If you have a certified Master Chronometer watch, you will also find this number on the certification card.
