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Frequently asked questions



  • You do not need to open a My OMEGA account to order products, you can purchase products as a guest. By opening an account, you can view the shopping cart and favorites, order history and manage your personal information.

  • A selection of our products is available in the online shop. If you are interested in a model which is not available, we invite you to contact an OMEGA Boutique or an OMEGA authorised retailer.

  • The delivery time is 2-7 working days. An additional 3 working days are required in case of a request for adjustment of the watch bracelet. Delivery of your order will be initiated upon confirmation of your order and successful payment processing.

  • Shipments are only possible within the national territory of the country where you place the order

  • You will receive an email with a tracking number as soon as your order is shipped.
  • Returns are accepted within 14 days of receipt of the order. The item must be returned in its original condition with its box and all the articles included in it. Refunds will be made in the same form as payment.
    To make a return, log into your My OMEGA account and follow the instructions. If you do not have an account, you can request a return by clicking here.
    For more information, please see our delivery and returns policy.

  • You can pay by credit card: Visa, MasterCard, American Express, Alipay, AlipayHK and China Union Pay. Country-specific payment methods are detailed in the online shop.

  • Your credit card will be charged when your order is shipped.

  • Shipping is only possible within the national territory of the country where you place your order. Therefore, there are no additional taxes or charges.
  • All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.

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